Thank you for booking a personal session or package!

Appointment Terms & Conditions

(Last updated: July 15, 2024)

Your order confirmation email from Woocommerce will contain your links to book your session(s).

If, for some reason, you don’t receive or can’t find your Woocommerce order confirmation email, please email me and I will re-send you the booking links.

INTAKE & CONSENT FORMS

After you book your first session, you will receive an email with your consent and intake forms.

Please ensure you complete & submit any required forms at least 24 hours before your initial session so I can review them in advance.

PAYMENT DETAILS

My site accepts payments in either Canadian or U.S. dollars.

I’m happy to accept the following payment methods:

  • Email money transfer (online and phone sessions)
  • Credit card via PayPal (online and phone sessions)

If you are Canadian, etransfer is my preferred form of payment, if possible, since credit card/PayPal fees are so expensive. Email money transfers and PayPal payments should be sent to hi@ashleighgrange.com.

Payment is due beforehand to secure your booking & appointment.

ONLINE SESSIONS (SOFTWARE & LOGGING ON)

I host all sessions on Skype (free & easy to use) so please make sure you have a Microsoft or related account to use it. You can use Skype’s desktop software (preferred) or access it online at https://web.skype.com.

FREE Recordings: You are welcome to record the session on Skype. Be sure to download it within 30 days to keep a copy for yourself. I don’t retain copies of any private session recordings.

CHANGES & CANCELLATIONS

Appointments may be cancelled or rescheduled up to 24 hours beforehand at no charge. Out of respect for my time and busy schedule (and as the mother of a young child), please provide as much notice as possible. You are allowed two reschedules at no charge, after which time, there will be a $25 rescheduling fee.

Appointments that are missed, cancelled or rescheduled less than 24 hours before your scheduled time will forfeit payment. A special exception may be offered at Ashleigh’s sole and exclusive discretion.

If you have any questions about my services or these appointment terms and conditions, please email me at hello@innerplantwisdom.com.

I look forward to meeting you/seeing you!

Ashleigh