Orders and Shipping
Thank you so much for your interest in purchasing our consciously crafted flower essences!
Here are more details about ordering our products and shopping securely on our website.
We use recycled packaging (including envelopes, boxes, and other packing materials) as much as possible. We feel this is one way for us to help reduce our environmental footprint.
Shop prices are listed in Canadian dollars.
Orders are mindfully packed and shipped via Canada Post 1-2 business days after receipt. Please allow an extra day for custom orders.
Orders associated with an initial or follow-up flower essence consultation are mindfully packed and shipped 2-4 business days after our session.
Prices do not include applicable sales taxes. These are automatically calculated based on your shipping address and added to your order total.
If you’re in Ontario and travelling near us (in Tiny, Ontario near Georgian Bay), we can arrange local pick-up. Choose this option in the Shop and shipping fees will not be applied.
If you’re not local to us, we usually use the most economical shipping option. This is either Regular Parcel or XPost service from Canada Post. Delivery times are usually 1-2 business days in Ontario, 3-6 business days to Nova Scotia, and 3-7 business days to Vancouver, British Colombia. Just to give you an idea.
Shipping tends to be very expensive in Canada and so, we have discounted the price for your benefit!
We offer a flat shipping & handling fee of $9.99, $14.99, or $19.99 depending on how far you are from us.
Free shipping is available on all orders over $100 (before tax).
Our prices are listed in Canadian dollars, so please contact us anytime and we’ll be happy to let you know the product pricing with shipping in USD. We can easily accept U.S. currency by credit card (via PayPal).
We accept e-mail money transfers and credit card payments.
E-mail money transfers should be sent to our email address at firstname.lastname@example.org. Your order will be processed once your payment has been received.
Credit card payments can be made directly via PayPal on this website. PayPal is a trusted and secure payment processor used by millions of businesses worldwide. And best of all? You don’t need a PayPal account to use your credit card on this website.
If you prefer not to submit credit card information online, you can also call and we can process your credit card payment over the phone.
Due to the personal nature of these self-help items, all sales are final and non-refundable. Unfortunately, we cannot accept any returns.
If there is a problem with your order or shipment, please contact us within 48 hours of receiving it and we will happily help. Customer service is the backbone of a small business like ours and we want you to be happy with your order.
If we are unable to fulfill an order for any reason, we will contact you and issue a prompt refund. We reserve the right to refuse an order if we cannot fulfill it in a timely manner (out of stock on a specialty item, etc.).
If a shipment is “undeliverable” or returned to sender, we’ll contact you as soon as we are notified or we receive the returned package. We’ll send you a refund minus the original shipping & handling fee and a 25% restocking fee. You can have the package sent to a new address for a new shipping fee. We’ll ship the package back out the same or next business day once we receive that shipping fee.
We reserve the right to modify or update our order and shipping policies at any time. These changes will be deemed to be in effect from the time they are posted on the website. We also send advance notice via our e-newsletter.
STAY IN TOUCH
Download a copy of our full-colour, 16-page digital how-to guide, 50+ Spirited and Practical Ways to Use Flower Essences when you join our occasional e-newsletter. It offers creative ideas for using flower essences with the people, pets, and plants in your life!
Please contact us if you have any questions.
Thank you so much for supporting your passionate Flower Essence Practitioner.
This is truly my calling in life. I’m so grateful to be able to share the many gifts that the flowers and their essences offer!